Privacy Policy

1. Data Collection

At Bulgarian Landscapes, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1.1 Information You Provide to Us

We may collect the following types of information when you interact with our website, submit forms, or engage our services:

Personal Identification Information: Name, email address, phone number, postal address
Project Details: Location of your property, project requirements, design preferences
Communication Records: Emails, phone calls, and other correspondence with our team
Payment Information: Credit card details, bank information (for payment processing only)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

Technical Data: IP address, browser type and version, operating system
Usage Data: Pages visited, time spent on pages, links clicked
Location Data: General geographical location based on IP address

2. How We Use Your Data

We use the information we collect for various purposes, including:

2.1 Providing Our Services

To process and fulfill your landscape design requests
To communicate with you about your project
To provide customer support and respond to inquiries
To manage our relationship with you

2.2 Business Operations

To improve our website and services
To analyze website usage and trends
To personalize your experience on our website
To process payments and maintain financial records

2.3 Marketing and Communications

To send you information about our services (with your consent)
To provide newsletters and updates about landscape design in Bulgaria
To invite you to events or promotions related to our services

3. User Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

3.1 Access and Control

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can ask us to correct or update inaccurate information.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to temporarily or permanently stop processing your data.
Right to Data Portability: You can request a copy of your data in a machine-readable format.
Right to Object: You can object to our processing of your data for direct marketing or legitimate interests.

3.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days. You also have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data unlawfully.

4. Contact Information

If you have questions about our Privacy Policy or our data practices, please contact us:

Bulgarian Landscapes
Flat 62 Caitlin Hill
North Kenshire
OX11 8JJ
United Kingdom

Email: [email protected]

Phone: +44 8030 651033

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store certain information about your preferences or past actions.

5.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytical/Performance Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Allow the website to remember choices you make
Targeting Cookies: Record your visit to our website, pages visited, and links followed

5.3 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5.4 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These include analytics services (like Google Analytics) and social media platforms. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Last Updated: November 15, 2023